Kochi Metro Rail Limited LogoKMRL

Privacy Policy

Last updated: September 28, 2025

At KMRL Fleet Optimization, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our fleet optimization services
  • Contact us for support
  • Upload data or files to our platform

This information may include:

  • Name and contact information (email address, phone number)
  • Company information and job title
  • Account credentials and preferences
  • Fleet data and operational information
  • Communication records and support requests

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

  • IP address and location data
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on our Service
  • Device identifiers and usage analytics

How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our fleet optimization services
  • Account Management: To create and manage your account, process transactions, and provide customer support
  • Communication: To send you important updates, notifications, and respond to your inquiries
  • Analytics: To analyze usage patterns and improve our Service performance
  • Security: To protect against fraud, unauthorized access, and other security threats
  • Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service, conducting our business, or serving our users
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety, or that of our users
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
  • Consent: We may share information with your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing activities
  • Withdrawal of Consent: Withdraw consent where processing is based on consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

  • Remember your preferences and settings
  • Analyze how you use our Service
  • Provide personalized content and features
  • Improve our Service performance

You can control cookie settings through your browser preferences, though disabling cookies may affect some functionality of our Service.

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Service and updating the "Last updated" date. Your continued use of our Service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Tamil Nadu, India, and any disputes arising from this policy will be subject to the jurisdiction of the courts in Tamil Nadu, India.